TCST - Experience

TCST Experience TCST has over 40 combined years of experience in Stereolithography in the founders alone. We have worked with this product class in all areas of the business. We understand how the total system is developed including hardware, software and materials, how the system and its subsystems are manufactured and the potential for the system applications in the future.
We believe that this knowledge gives us a definite advantage in this business environment, as we take a broader view of the customer support function.
Below we have detailed our major capabilities for rapid prototyping and rapid manufacturing systems and also our general business capabilities in the area of Customer Support for your consideration.

	TCST has detailed knowledge of Stereolithography systems in the following areas:	Theory of operation, laser optimization and system maintenance Strong knowledge of SL material characteristics and system optimization Build parameter optimization Maintenance

	TCST has general knowledge in all RP systems in the following areas:	Experience with supporting customers in both rapid prototyping and rapid manufacturing applications Process control development for the operation of systems General diagnostic knowledge and analytical data collection skills

	TCST also has extensive experience in managing customer support operations:	Training, certification and follow up of field engineers/technicians to ensure standardization of approach and customer satisfaction Call center and logistics support

	TCST also has a wealth of general business expertise that allows us to really view the larger picture. The major areas of expertise here are as follows:	Extensive operations management experience in high technology products Strong negotiations capability in the areas of supply agreements, distribution agreements and joint technology development agreements Analytic capability in statistics, design of experiments and process controls Program Management and product integration capability Materials Management/Production Control/Logistics Strategic Commodities Management/Supplier Quality OEM Sales/Marketing